This one was a bit of a challenge, because it assumes that we all own some sort of device. Unfortunatetly I don't. I am also not comfortable with someone asking me to dowload something on a personal device, unless they are paying for the service and it is part of my job. I have however, downloaded "Overdrive" onto my husbands I-pod for him, as well as talked him through the process of downloading an e-book and returning an e-book. If you are computer savy, it's pretty easy. If computers are not your strength, then you may find it a bit challenging. It is not as user friendly as it could be.